Restore Considerations

Restoring data back into Salesforce is not an easy process. You need to be aware of and plan ahead with many things if you want the Restore process to as smooth as possible.

Keep in mind, you will be looking to use Restore process when something has already gone-wrong, and you are already under stress. You don't want to be stuck with an issue which could have been mitigated beforehand to make that process easier.

Object Specific Issues

Case

Case Number is a standard and auto-number field it means you cannot insert/update value of that field. It means we cannot put back the same case number when we restore records. You could however populate the current case number value into an additional field (lets say Legacy_Case_Number__c) and have it populate there.

To define this mapping,

• Goto Restore Job
• Goto Object Details section
• Add Case object if not already there
• Select that object and click on Field Mapping
• Add field mapping entry and map source field CaseNumber to Legacy_Case_Number__c