Flow Interviews
The Interviews tab shows the execution history of the current flow — each execution instance is called a Flow Interview in Salesforce.
Overview
A Flow Interview is created every time a flow starts running. Screen flows create paused interviews when a user saves progress mid-flow. The Interviews tab gives you visibility into active, completed, paused, and failed interviews for the current flow.
Interview Grid
Each row represents one interview with the following columns:
| Column | Description |
|---|---|
| Interview Label | The name assigned to this interview instance |
| Status | Current state of the interview |
| Started By | The user who triggered the flow |
| Started | When the interview was created |
| Current Element | The flow element where the interview is currently paused (for paused interviews) |
Interview Statuses
| Status | Description |
|---|---|
| Running | Currently executing (rare to catch in the grid) |
| Completed | Finished successfully |
| Paused | A Screen Flow paused by the user — waiting to be resumed |
| Error | Terminated due to an unhandled fault |
| Waiting | Scheduled flow waiting for its next scheduled run |
Status Timeline Chart
Below the grid, a timeline chart plots interview status counts over time. This helps you spot trends such as a sudden spike in errors after a flow was updated, or a growing backlog of paused interviews.
Filtering
Use the Status filter in the toolbar to show only interviews in a specific state — for example, show only Paused interviews that need follow-up, or only Errors to diagnose failures.
Tips
- Paused Screen Flow interviews persist until the user resumes or an admin deletes them. A large number of paused interviews may indicate users are abandoning a flow mid-way.
- Error interviews are useful for diagnosing runtime issues — check the Current Element column to identify where the flow faulted.
- Combine with the Preview tab to map the failing element back to its position in the flow diagram.